Sideshift — Privacy

Information We Collect

When users interact with this platform, certain categories of information may be collected to facilitate transactions and improve service quality. This includes technical data such as IP addresses, browser type, operating system, and device identifiers, which are captured automatically when you access the site. Transaction-related data — including wallet addresses, swap amounts, selected asset pairs, and transaction IDs — is also recorded as part of the operational process. Importantly, the service does not require users to submit personal identification information such as names, email addresses, or government-issued documents for standard swap transactions. Any optional information voluntarily provided through support inquiries or feedback channels may also be retained to assist with issue resolution.

How We Use Your Data

Data collected through the use of this exchange is used primarily to process and complete cryptocurrency swap transactions accurately and efficiently. Technical and analytical data helps the team monitor platform performance, identify bugs, prevent abuse, and improve overall service reliability. Aggregated, anonymized usage data may be analyzed to understand user behavior patterns and guide product development decisions. The service does not sell personal data to third parties for marketing purposes, and it does not use collected information to build individual advertising profiles. Any data used for fraud prevention or compliance purposes is handled with strict internal controls and limited access policies to protect user interests.

Cookies and Tracking Technologies

This crypto swap service uses cookies and similar tracking technologies to enhance the browsing experience and maintain session continuity. Essential cookies are required for basic functionality, such as remembering user preferences and enabling secure connections during a swap session. Analytical cookies may be employed to gather aggregated, anonymized data about how visitors navigate the site, which pages are visited most frequently, and how users interact with key features. Users have the ability to manage cookie preferences through their browser settings, though disabling certain cookies may limit the functionality of specific features. The platform does not use third-party advertising cookies or cross-site tracking mechanisms that follow users beyond the boundaries of its own services.

Third-Party Data Sharing

The platform may share limited data with carefully vetted third-party service providers who assist in operating the exchange infrastructure, including hosting providers, analytics services, and fraud detection tools. Such third parties are bound by contractual obligations to use shared data solely for the purposes outlined and to maintain appropriate security standards. The service may also be required to disclose certain information to legal authorities if compelled by applicable law, court order, or regulatory mandate. Beyond these circumstances, user data is not sold, rented, or traded to external parties. Any blockchain transaction data shared is inherently public by the nature of distributed ledger technology and falls outside the scope of this privacy framework.

Data Security Practices

Protecting user information is taken seriously, and the exchange employs a range of technical and organizational measures to safeguard data against unauthorized access, disclosure, alteration, or destruction. All data transmitted between users and the platform is encrypted using industry-standard TLS protocols. Internal access to sensitive data is restricted on a need-to-know basis, and team members with data access are subject to confidentiality obligations. Regular security assessments and vulnerability scans are conducted to identify and remediate potential weaknesses in the system. While no digital system can guarantee absolute security, the service is committed to maintaining best-practice standards and responding swiftly to any identified security incidents.

Your Rights as a User

Users retain certain rights with respect to the information held about them, subject to applicable privacy laws in their jurisdiction. These rights may include the ability to request access to personal data, ask for corrections to inaccurate information, or request deletion of data where legally permissible. Since the service is designed to operate with minimal personal data collection, many users will find that little identifiable information is stored beyond technical logs. Requests related to data rights can be submitted through the platform's official support channels, and the team will respond within a reasonable timeframe as required by law. Users in regions covered by regulations such as the GDPR or CCPA may have additional specific rights and protections.

Data Retention Policy

The platform retains collected data only for as long as is necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Transaction logs and technical data are typically retained for a defined period to support fraud prevention, regulatory compliance, and service improvement initiatives. Once the retention period has elapsed, data is securely deleted or anonymized in a manner that prevents future identification of individual users. Users who submit support inquiries may have their communication data retained until the relevant issue is fully resolved and for a reasonable period thereafter. The service periodically reviews its data retention practices to ensure alignment with evolving legal requirements and privacy best practices.

International Data Transfers

As a globally accessible service, this exchange may transfer and process user data in jurisdictions outside of the user's country of residence. Where such transfers occur, the platform takes steps to ensure that appropriate safeguards are in place to protect the data in accordance with applicable privacy standards. These safeguards may include standard contractual clauses, data processing agreements, or reliance on adequacy decisions recognized by relevant regulatory bodies. Users located in the European Economic Area should be aware that their data may be transferred to countries that may not offer the same level of data protection as the EEA, and that the service has implemented measures to address this risk. By using the platform, users acknowledge the possibility of such international transfers as described in this policy.

Children's Privacy

This service is not intended for use by individuals under the age of 18, and the platform does not knowingly collect personal information from minors. The exchange of cryptocurrency carries inherent financial risk and complexity that makes it unsuitable for underage users. If it is discovered that personal data has been inadvertently collected from a child under 18, the service will take prompt steps to delete such information from its records. Parents or guardians who believe their child may have accessed or used the platform are encouraged to contact the support team immediately so that appropriate action can be taken. The platform is committed to upholding responsible standards around children's online privacy.

Updates to This Privacy Policy

This privacy policy may be updated periodically to reflect changes in the platform's practices, legal requirements, or technological developments. When material changes are made, users will be notified through appropriate channels, which may include a prominent notice on the website or an update to the policy's effective date. Continued use of the service following the posting of a revised policy constitutes acceptance of the updated terms. Users are encouraged to review this policy regularly to stay informed about how their information is being handled. The most current version of the privacy policy will always be accessible on the official platform website.

Contact Information

Users with questions, concerns, or requests related to this privacy policy or the handling of their personal data are encouraged to reach out through the official support channels available on sideshift.ai. The support team is committed to responding to privacy-related inquiries in a timely and transparent manner. For formal data rights requests or regulatory inquiries, users should clearly identify the nature of their request and provide sufficient context to allow the team to respond appropriately. The platform takes all privacy concerns seriously and views open communication with users as an essential component of building trust. Contact details and support links can be found in the footer and help sections of the official website.

Consent and Agreement

By accessing and using this platform, users signify their understanding and agreement with the data practices described in this privacy policy. Where specific consent is required by applicable law — such as for certain categories of data processing — the service will take appropriate steps to obtain that consent before processing proceeds. Users have the right to withdraw consent where it serves as the legal basis for processing, though doing so may affect the ability to use certain features of the service. The platform is committed to processing data lawfully, fairly, and transparently, in accordance with its obligations under applicable privacy legislation. Continued use of the exchange following updates to this policy is understood as renewed acceptance of its terms.